At Tharos, we strive to provide you with an exceptional shopping experience from start to finish. This shipping policy outlines our practices to ensure your order reaches you in a timely and cost-effective manner.
Shipping Destinations
We currently ship to United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Denmark, Norway, Finland, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Taiwan, Ireland. If your country is not listed, please contact our customer service for assistance.
Processing Time
- Orders are typically processed within 1-2 business days.
- During peak seasons or promotional periods, processing may take up to 3-4 business days.
Shipping Methods and Estimated Delivery Times
Domestic Shipping (US)
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
International Shipping
- Standard International: 7-14 business days
- Express International: 3-5 business days
Please note that these are estimated delivery times and may vary depending on the destination and potential customs delays.
Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and the shipping destination. You can view the exact shipping cost before completing your purchase.
Free Shipping
We offer free standard shipping on domestic orders over $70. International orders are not eligible for free shipping at this time.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's website.
International Orders and Customs
For international orders, please be aware that:
- The recipient is responsible for any customs duties, taxes, and fees.
- We are not responsible for any delays caused by customs processing.
- We cannot guarantee delivery timeframes for international shipments due to varying customs procedures.
Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by customers.
Shipping Restrictions
Certain items may be restricted for international shipping due to local laws and regulations. We reserve the right to cancel any order that violates these restrictions.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit:
- Domestic orders: Please contact us within 7 days of the expected delivery date.
- International orders: Please contact us within 21 days of the expected delivery date.
We will work with the shipping carrier to resolve the issue and, if necessary, send a replacement or issue a refund.
Environmental Commitment
At Tharos, we're committed to reducing our environmental impact. We use eco-friendly packaging materials whenever possible and are constantly working to optimize our shipping processes for sustainability.
Contact Us
If you have any questions about our shipping policy or need assistance with a shipment, please don't hesitate to contact our customer service team at support@tharos.store
We appreciate your business and thank you for choosing Tharos. We hope you enjoy your purchase and the unique story it carries.